Shipping
We can't wait to get your order packed and delivered straight to your paws!
We aim to complete and ship all orders within 1-3 business days of receiving your order. In some cases, we may be offering same day shipping for your order. For an up-to-date packing and handling estimate, see the Shipping Box located below the 'Add to Cart' button on any product page:
During busy sale periods or following holiday break periods, please allow more time for us to fulfil your orders - there's only two of us pups and our paws don't move in double time!
SHIPPING RATES
Free Shipping worldwide when you reach the minimum spend. All other orders qualify for Flat Rate shipping, no matter the size of your order.
Can’t find your country or region in the table below? Just fill out the form on our Contact Page if you'd like to place an order and we’ll add your country to the list!
|
Country |
Flat Rate Cost |
Free Shipping Minimum Spend |
|
Australia |
$8.95 AUD |
$100 AUD |
|
New Zealand |
$15 NZD |
$100 NZD |
|
USA |
$9.80 USD |
$70 USD |
|
Canada |
$12.50 CAD |
$100 CAD |
|
Europe |
€14 |
€60 |
|
Brazil |
R$63 |
R$390 |
| Chile | $13,500 CLP | $60,000 CLP |
| China + Hong Kong | $15 USD | $70 USD |
| Colombia | COL$77,000 | COL$290,000 |
| India | 800 ₹ | 5600 ₹ |
| Indonesia | Rp146,000 | Rp1,060,000 |
| Japan | JP¥2800 | JP¥8500 |
| Malaysia | RM42 | RM300 |
| Mexico | Mex$324 | Mex$1600 |
| Singapore | S$11 | S$100 |
| South Africa | R232 |
R1100 |
| UAE | 112د.إ |
280د.إ |
| UK | £13 |
£55 |
| Vietnam | 535,000đ |
1,620,000đ |
SHIPPING TIMES
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Please note, we cannot accept responsibility for delivery delays due to third party delivery services, customs or unforeseen stoppages.
- Orders within Australia are expected to take 3-6 business days.
- Orders to New Zealand are expected to take 5-8 business days.
- Orders to USA are expected to take 5-10 business days.
- Orders to Canada are expected to take 5-10 business days.
- Orders to UK are expected to take 6-12 business days.
- Orders to Europe are expected to take 6-12 business days.
SHIPPING POLICY
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All orders are delivered by Australia Post, Couriers Please, Aramex or DHL Express. We offer free shipping worldwide on orders that are above the minimum spend. For orders under the minimum spend, a flat rate shipping fee applies. See table above for worldwide shipping rates.
- It is the customers responsibility to select the Free Shipping checkbox at the checkout if the minimum spend is reached.
- Once an order has been placed, we cannot cancel or refund orders before shipping.
- It is the customers responsibility to ensure their delivery details and product order are correct upon checkout.
- All orders include Tracking and can be tracked via a link emailed to you once your order has shipped.
- If a delivery is “Returned to Sender” due to the customer providing an incorrect delivery address or failure to collect the parcel from a designated post office or outlet due to a card being left at the delivery address, the order will incur a Return To Sender fee and we cannot refund original shipping charges.
- Some countries may charge an entry tax for you to accept your product, this is the recipients responsibility and Pupstyle are not held responsible for these costs
DO YOU OFFER EXPRESS SHIPPING?
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We offer an Express Shipping option to all Australian, NZ and USA customers at the checkout. If you are located elsewhere and would like a quote for Express Shipping, please get in touch at woof@pupstylestore.com
WHERE DO WE SHIP FROM?
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All orders are sent from our PUPSTYLE HQ in Melbourne, Australia.
CAN I PICK UP MY ORDER IN PERSON?
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We aim to have a local pickup option available in late 2024, but until then, we cannot facilitate in-person pickups. As soon as we have the ability to offer local pickup, you will see the option show in the checkout.